We are committed to protecting your privacy. This policy explains how Airtel Agent — as an authorized Airtel Kenya agent — collects, uses, and safeguards your personal information.
This website is operated by Airtel Agent, an authorized Airtel Kenya agent. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our registration form and services.
Important: Your information is collected by us as an authorized agent and forwarded to Airtel Networks Kenya Limited for service processing. Airtel Networks Kenya Limited has its own privacy practices which apply to the services they ultimately provide.
We collect information that you provide directly to us when you fill out our registration form, including:
We use the information we collect to:
As an authorized Airtel agent, we share your information with Airtel Networks Kenya Limited to facilitate service requests and installations. We do not sell, trade, or rent your personal information to third parties. We may share your information only:
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Customer data submitted through this website is stored in a secure database with access restricted to authorised your Airtel Agent personnel only.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required or permitted by law. Registration records are typically retained for a minimum of 3 years to support service enquiries, disputes, and regulatory compliance.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information in Section 11 below.
We may use cookies and similar tracking technologies to enhance your experience on our website, including analytics to understand how visitors use our site. You can set your browser to refuse cookies, but this may limit some website functionality.
This site may use Facebook Pixel and similar analytics tools for conversion tracking and service improvement. These third-party tools have their own privacy policies.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately and we will delete that information.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
Agent Name: Mugotrax
Phone: 0737 718 521
Enterprise CP: AIRTEL AGENT
Email: [email protected]
Phone: 100 (Customer Care — free from Airtel)
Address: Airtel Centre, Waiyaki Way, Westlands, Nairobi, Kenya
Website: www.airtelkenya.com